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Contact:
Miss Gerda's Highlights Owner: Bianca Pinn Am Eidring 31 24623 Großenaspe Mobile 0151 52519731 b.pinn@fraeulein-gerda.eu
Small business owner according to §19 UStG
Tax No. 24/154/03736
The European Commission provides a platform for online dispute resolution (ODR), which can be found here: https://ec.europa.eu/consumers/odr/. We are willing to participate in an out-of-court dispute resolution procedure before a consumer arbitration board. The responsible body is the General Consumer Arbitration Board of the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein.
Privacy Policy
1. Name and address of the person responsible
This privacy information applies to data processing by:
Responsible: Bianca Pinn (hereinafter: PINN), Am Eidring 31, 24623 Großenaspe, Telephone: 0151-52519731, Email: fraeulein_gerda@web.de
2. Collection and storage of personal data and the nature and purpose of their use
a) When you visit the website
When you visit our website www.fraeulein-gerda.eu, the browser used on your device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automatically deleted:
IP address of the requesting computer,
Date and time of access,
Name and URL of the retrieved file,
Website from which access is made (referrer URL),
browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
We process the above data for the following purposes:
Ensuring a smooth connection to the website,
Ensuring comfortable use of our website,
Evaluation of system security and stability as well as
for further administrative purposes.
The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest arises from the purposes for data collection listed above. Under no circumstances will we use the collected data to draw conclusions about you personally.
We also use cookies and analytics services when you visit our website. Further information can be found in sections 4 and 5 of this privacy policy.
b) When you register for our newsletter
If you have expressly consented in accordance with Art. 6 (1) (a) GDPR, we will use your email address to regularly send you our newsletter. Providing an email address is sufficient to receive the newsletter.
You can unsubscribe at any time, for example, via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request via email to fraeulein_gerda@web.de. We currently do not offer a newsletter.
c) When using our contact form
If you have any questions, you can contact us using a form provided on our website. You must provide a valid email address so we know who sent the inquiry and can respond to it. You can provide additional information voluntarily.
Data processing for the purpose of contacting us is carried out in accordance with Art. 6 (1) (a) GDPR on the basis of your voluntarily given consent.
The personal data we collect when you use the contact form will be automatically deleted once your request has been processed.
3. Sharing of data
Your personal data will not be transferred to third parties for purposes other than those listed below.
We will only share your personal information with third parties if:
You have given your express consent in accordance with Art. 6 (1) (a) GDPR,
the transfer is necessary according to Art. 6 (1) (f) GDPR to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data,
in the event that there is a legal obligation to transfer data in accordance with Art. 6 (1) (c) GDPR, and
this is legally permissible and is necessary for the processing of contractual relationships with you according to Art. 6 (1) (b) GDPR.
4. Cookies
We use cookies on our website. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your device and do not contain viruses, Trojans, or other malware.
The cookie stores information related to the specific device used. However, this does not mean that we directly know your identity.
The use of cookies serves, on the one hand, to make using our services more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies to optimize user experience. These cookies are stored on your device for a specific period of time. If you visit our site again to use our services, it will automatically recognize that you have already visited us and the entries and settings you have made, so you don't have to enter them again.
We also use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you (see Section 5). These cookies enable us to automatically recognize that you have already visited our site when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies are necessary for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 (1) (f) GDPR.
Most browsers automatically accept cookies. However, you can configure your browser to refuse cookies or to always prompt you before a new cookie is created. However, completely disabling cookies may prevent you from using all the features of our website.
5. Analyse-Tools
a) Tracking-Tools
The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) (f) GDPR. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. We also use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offering for you. These interests are considered legitimate within the meaning of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding tracking tools.
i) Google Analytics
For the purpose of tailoring our website to meet your needs and continuously optimizing it, we use Google Analytics, a web analysis service provided by Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as "Google"). In this context, pseudonymized user profiles are created and cookies (see section 4) are used. The information generated by the cookie about your use of this website, such as
Browser-Typ/-Version,
operating system used,
Referrer URL (the previously visited page),
Hostname of the accessing computer (IP address),
Time of server request,
are transmitted to a Google server in the USA and stored there. This information is used to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage for the purposes of market research and the needs-based design of these websites. This information may also be transferred to third parties if required to do so by law or if third parties process this data on Google's behalf. Under no circumstances will your IP address be merged with other data held by Google. IP addresses are anonymized so that assignment is not possible (IP masking).
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing a browser add-on (https://tools.google.com/dlpage/gaoptout?hl=de).
As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking this link. This will set an opt-out cookie that prevents your data from being collected when you visit this website in the future. The opt-out cookie is only valid in this browser and only for our website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
Further information on data protection in connection with Google Analytics can be found in the Google Analytics Help (https://support.google.com/analytics/answer/6004245?hl=de).
ii) Google Adwords Conversion Tracking
We also use Google Conversion Tracking to statistically record the use of our website and evaluate it for the purpose of optimizing our website for you. Google Adwords places a cookie (see section 4) on your computer if you accessed our website via a Google ad.
These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to that page.
Each AdWords customer receives a different cookie. Cookies cannot therefore be tracked across AdWords customers' websites. The information collected using the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this purpose – for example, by setting your browser to generally deactivate the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com." Google's privacy policy on conversion tracking can be found here (https://services.google.com/sitestats/de.html).
6. Social Media Plug-ins
Based on Art. 6 (1) (f) GDPR, we use social plug-ins from the social networks Facebook, Twitter, and Instagram on our website to raise awareness of our firm. The underlying advertising purpose is considered a legitimate interest within the meaning of the GDPR. Responsibility for ensuring compliance with data protection regulations rests with the respective providers. We integrate these plug-ins using the so-called two-click method to best protect visitors to our website.
a) Facebook
Our website uses social media plugins from Facebook to personalize its use. For this purpose, we use the "LIKE" or "SHARE" button. This is a service provided by Facebook.
When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser, which then integrates it into the website.
By integrating the plug-in, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you don't have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with the plug-ins, for example, by clicking the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.
Facebook may use this information for the purposes of advertising, market research, and tailoring Facebook pages to meet your needs. For this purpose, Facebook creates usage, interest, and relationship profiles, e.g., to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website, and to provide other services related to the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
For information on the purpose and scope of data collection and the further processing and use of data by Facebook, as well as your rights and setting options for protecting your privacy, please refer to Facebook's privacy policy (https://www.facebook.com/about/privacy/).
b) Twitter
Our website incorporates plug-ins from the short message network of Twitter Inc. (Twitter). You can recognize the Twitter plug-in (tweet button) by the Twitter logo on our site. An overview of tweet buttons can be found here (https://about.twitter.com/resources/buttons).
When you visit a page on our website that contains such a plugin, a direct connection is established between your browser and the Twitter server. Twitter thus receives the information that you have visited our page using your IP address. If you click the Twitter "tweet button" while logged into your Twitter account, you can link the content of our pages to your Twitter profile. This allows Twitter to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or how Twitter uses it.
If you do not want Twitter to be able to associate your visit to our website, please log out of your Twitter account.
For more information, please see Twitter’s privacy policy (https://twitter.com/privacy).
c) Instagram
Our website also uses so-called social plugins (“plugins”) from Instagram, which is operated by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”).
The plugins are marked with an Instagram logo, for example in the form of an “Instagram camera”.
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to Instagram's servers. The content of the plugin is transmitted directly from Instagram to your browser and embedded into the page. Through this integration, Instagram receives the information that your browser has accessed the corresponding page of our website, even if you don't have an Instagram profile or are not currently logged into Instagram.
This information (including your IP address) is transmitted directly from your browser to an Instagram server in the USA and stored there. If you are logged in to Instagram, Instagram can directly associate your visit to our website with your Instagram account. If you interact with the plug-ins, for example, by clicking the "Instagram" button, this information is also transmitted directly to an Instagram server and stored there.
The information will also be published on your Instagram account and displayed to your contacts there.
If you do not want Instagram to directly assign the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website.
For further information, please see Instagram’s privacy policy (https://help.instagram.com/155833707900388).
If you would like to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive the newsletter.
To ensure that the newsletter is sent on a consent basis, we use the so-called double opt-in process. This process allows the potential recipient to be added to a mailing list. The user then receives a confirmation email giving them the opportunity to legally confirm their registration. Only upon confirmation will the address be actively added to the mailing list.
We use this data exclusively to send you the requested information and offers.
Newsletter2Go is used as the newsletter software. Your data will be transmitted to Newsletter2Go GmbH. Newsletter2Go is prohibited from selling your data or using it for purposes other than sending newsletters. Newsletter2Go is a German, certified provider selected according to the requirements of the General Data Protection Regulation and the Federal Data Protection Act.
Further information can be found here: https://www.newsletter2go.de/informationen-newsletter-empfaenger/
You can revoke your consent to the storage of your data, your email address and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter.
Data protection measures are always subject to technical innovations. For this reason, we ask you to inform yourself about our data protection measures at regular intervals by reading our data protection declaration.
7. Rights of data subjects
You have the right:
Pursuant to Art. 15 GDPR, you have the right to request information about your personal data processed by us. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, and the existence of automated decision-making, including profiling, and, where applicable, meaningful information on its details.
to request the immediate correction of any incorrect or incomplete personal data stored by us in accordance with Art. 16 GDPR;
to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR, unless the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
to request the restriction of the processing of your personal data in accordance with Art. 18 GDPR if you contest the accuracy of the data, the processing is unlawful but you refuse to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
pursuant to Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
According to Art. 7 (3) GDPR, you have the right to revoke your consent at any time. This means that we may no longer continue the data processing based on this consent in the future and
pursuant to Art. 77 GDPR, to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our office.
8. Right of objection
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 (1) (f) GDPR, you have the right to object to the processing of your personal data pursuant to Art. 21 GDPR, provided there are reasons for doing so that arise from your particular situation or if the objection is directed against direct marketing. In the latter case, you have a general right of objection, which we will implement without specifying a particular situation.
If you wish to exercise your right of withdrawal or objection, simply send an email to fraeulein_gerda@web.de
9. Data security
During your visit to our website, we use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser. This is generally 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is being transmitted encrypted by the closed key or lock symbol in the lower status bar of your browser.
We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction, or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
10. Currentness and changes to this privacy policy
This privacy policy is currently valid and is dated May 2018.
Due to the ongoing development of our website and the offers available thereon, or due to changes in legal or regulatory requirements, it may become necessary to amend this privacy policy. The current privacy policy can be accessed and printed at any time on the website at https://www.fraeulein-gerda.eu.
AGB
1. SCOPE
All business relationships between Fräulein Gerda's Glanzstücke, hereinafter referred to as Fräulein Gerda, and the customer are subject exclusively to the following General Terms and Conditions in the version valid at the time of the order. We do not recognize any other terms and conditions unless we have given our prior written consent.
2. CONTRACTUAL PARTNER
Fräulein Gerda concludes contracts for the delivery of goods exclusively with
a) natural persons with full legal capacity who have reached the age of 18
b) legal persons.
By submitting the order, the customer declares that he meets these requirements.
3. CONCLUSION OF CONTRACT
Prices can be found in the price list. For custom items made specifically for the customer, we will provide a separate quote. The purchase contract is only concluded upon payment of the goods.
4. Contract language, contract text storage
The language available for concluding the contract is German.
We do not store the contract text.
5. Delivery conditions
Shipping costs are added to the stated product prices. You can find more information about shipping costs in the individual offers.
We only ship by mail. Unfortunately, pickup is not possible.
We do not deliver to packing stations.
6. Payment
The following payment methods are generally available to you:
Prepayment
If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
Cash payment
If you order in person on site, you can also pay immediately in cash.
7. Retention of title
The goods remain our property until full payment has been made.
The following additionally applies to entrepreneurs: We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.
8. Transport damage
If goods are delivered with obvious transport damage, please report such defects to the delivery person as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your statutory rights and their enforcement, in particular your warranty rights. However, you will help us assert our own claims against the freight carrier or transport insurance.
9. Warranty and guarantees
Statutory liability for defects applies. Information on any applicable additional warranties and their exact terms and conditions can be found with the product and on special information pages in the online shop.
10. Liability
We are always liable without limitation for claims based on damages caused by us, our legal representatives or vicarious agents
in case of injury to life, body or health,
in the event of intentional or grossly negligent breach of duty,
in the case of guarantee promises, if agreed, or
insofar as the scope of application of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations), due to slight negligence on our part, our legal representatives, or our vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise, claims for damages are excluded.
11. Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here: https://ec.europa.eu/consumers/odr/.
We are prepared to participate in an out-of-court arbitration procedure before a consumer arbitration board.
The responsible body is the General Consumer Arbitration Board of the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.
12. Final provisions
If you are an entrepreneur, German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.
Cancellation policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Bianca Pinn, Segeberger Str. 215b, 24539 Neumünster, fraeulein_gerda@web.de, telephone: 015152519731) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Sample cancellation form
(If you wish to cancel the contract, please fill out this form and return it.)
– To Bianca Pinn, Am Eidring 31, 24623 Großenaspe or fraeulein_gerda@web.de
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is made on paper)
– Datum
(*) Delete as appropriate.